When will you be fully operational?
The crowdfunding campaign that finished on Monday means we can pay for the website to be finished! Yay! So watch this space… We will be adding new pages everyday. Hopefully it will be up and running in time for you to get Christmas gifts ordered for all your mum-mates! If you have any questions, not answered on this page, please give us a call or drop us email and we will fill in any blanks.
Why is Gurgl so good?
We provide the greenest clothes in New Zealand. These are the ‘greenest’ because they are already made. No further resources are required to get bub a new wardrobe. Our clothes are the most convenient, because we deliver them straight to your door! Finally believe in providing real value for money, it’s why we don’t use any expensive packaging! And in fact if you send us the clothes back in our lovely Gurgl box, we will reuse it as many times as is possible.
What ages do you cover?
Gurgl stocks baby clothing up to age two. We have big plans to extend this – if our customers want it? Do you? There are also plans to stock maternity wear. We’ll let you know once we are set up for this.
Can I donate clothes?
We’d love to receive the clothing that you children have out grown. If we are to get the best use out of your clothing it should be in good nick. If you wouldn’t put your child in it, we won’t be able to use it either. If you’re in the greater Wellington region, you can call us to arrange collection.
Out of town? You can post it to: Gurgl, 22 Miromiro Road, Normandale, Lower Hutt. If neither of these options work for you, drop us a line and we will see what we can organise.
If I order now when will I receive my bundle?
We have a state of the art freight system. When it is dispatched, you receive an email letting you know all the details, including tracking. Orders placed before Midday will usually be dispatched that afternoon. If you order after 12pm it may take and additional night. You can check our full delivery terms here.
When will I be billed?
You will be automatically billed on the same day of the month that you paid for your first box! So if your first purchase was 15th January, your next payment would be 15th February. Your Gurgl-bundl will be dispatched shortly after payment is received.
What are your fees?
Gurgl does not have any joining fees, or any cancellation fees. Plus there is no charge to be a member! There are no set terms, you can cancel your membership at any time.
The only time we will charge more than you are expecting is if you do not return your hired clothing subscription to us. We will charge you for kept items. Each item of clothing is worth $5 to us as a stock item. As a result, your credit card will be charged $75, to cover our lost items.
Can I change my….?
Simply log-in to your account that you set up, and click the “My Account” tab. Here you can change your personal details, and addresses. You can pause, or cancel your subscriptions. If you need to change the date of your subscription, email us and let us know the dates you want to change your delivery to. This is never an issue.
Can I gift a box?
Sure you can! All you need to do is ensure that in the SHIPPING section at checkout, you put the recipients details. They will not ever see a receipt, or billing information, so long as you put YOUR information in the BILLING section of the check out.
If you’d like us to find a family in need of assistance, please tick the box in the SHIPPING section. And we will make the magic happen.
Do you store my credit card details?
No. Even though our site is completely secure, we do not store your credit card information on our servers. STRIPE, who handle 28% of online transactions in the world, handle the recurring subscriptions on our behalf.
What does PYO mean?
PYO stands for ‘pick you own’. We have lots of lovely clothing that doesn’t fit the requirements of our bundles. Items like shoes, coats and special occasion clothing. You can hire these items in addition to your bundle. Simply pick the items you’d like, and add them to your cart. We’ll add it to your next delivery. You simply return them with the bundle clothes at the end of the month.